Customer Service: Utility Style

By: McLean-Conner, Penni

Price: $49.98

Quantity: 1 available

Condition: Used: Very Good

Views: 5

Signed and dedicated by the author. Minimal wear. The pages are free of markings.

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices.
Readers of this book will learn how to:
- Build an aligned motivated team
- Offer new services and products to meet your customers' needs
- Reduce unbilled losses in your meter to cash cycle
- Create effective channel management
- Define, measure and map your key customer service processes
- Utilize workforce management tools

Title: Customer Service: Utility Style

Author Name: McLean-Conner, Penni

ISBN Number: 1593700539

ISBN-13: 9781593700539

Location Published: PennWell Corp.

Binding: hardcover

Book Condition: Used: Very Good

Size: 6x0x9

Type: hardcover

Categories: Other

Seller ID: D00289-VG